Services

Partner with SLM Solutions

SLM Solutions takes a vested interest in your company’s long-term success with metal AM, providing support and knowledge-sharing that elevates use of the technology to the next level. Choosing the right technology is critical, but forging partnerships with the right AM provider is the fastest path to success. Partner with SLM Solutions.

The Global Services & Solutions team is the preferred partner of our customer base to ensure AM-based production output in time and quality to the lowest possible part costs meeting the RoI target. 

We provide customer-scalable solutions all along the entire customer’s journey from their Business Case over Pre-Delivery, Initial Operation, Low Rate Initial Production to Full Rate Production phase. We enable customer success, which is defined by their efficient and effective production lines (on top of the singular SLM® machine performance).

Benchmark Production

A physical 3D-printed part is the most compelling example to showcase the quality of SLM® technology. Additionally, our application engineering team is ready to discuss the different perspectives of process parameters, part design and powder qualification to find an individual solution to help you achieve your additive manufacturing goals.

Print My Part

Production Service

SLM Solutions has established numerous partnerships with qualified Additive Service Centers all over the world. We will assist you in finding the right service provider for your part production. Additionally, if you are interested in part production as a jobshop we are happy to share our long-term experience with you!

Contact us

 

Consulting

As pioneers of selective laser melting technology we are very experienced in metal additive manufacturing. Take advantage of our knowledge experts to discuss best practices in AM component design, part production and factory concept. 

Set-up Consultation

Training Solutions

Reduce the learning curve for your team, taking advantage of our knowledge experts and schedule a custom training session. We can work with you at one of our Application Centers, or at your facility hands-on with your machines. We will create an individualized training plan that meets your needs and increases your success with selective laser melting. 

Basic Machine Training

This training provides the basic knowledge to operate your SLM® system. After completion, the participants will be able to operate and manage the SLM® system independently including preparation of all equipment through unpacking of the construction job, as well as the detection and execution of all necessary cleaning and operating routines.

Duration: 2-3 days
When: After machine installation
Who: Trained by SLM® Service technician
Where: In your facility, SLM® facility, or a location of your choice

Schedule Basic Machine Training

Basic Maintenance Training

This training covers maintenance steps that go beyond the operator level. After completion, participants will be able to maintain recommended maintenance schedules and perform important mainenance routines on their SLM® systems. Participants will be able to independently and correctly maintain SLM® systems for up to four-month intervals. In addition, they will be able to identify and complete unscheduled wear and tear repair.

Duration: 2-3 days
When: 3 months after machine installation, and in conjunction with a maintenance visit (recommended)
Who: Trained by SLM® Service technician
Where: In your facility, or SLM® facility

Schedule Basic Maintenance Training

Basic Application Training

This module provides advanced user knowledge through theory and practice in the build data preparation with Magics to achieve and increase the desired build part quality, especially in the case of demanding component geometry. The participants are given an understanding of the influence of the main process parameters on the component properties and can transfer these insights and strategies independently to future parts and projects.

Duration: 2-3 days
When: 2-6 weeks after Basic Training is recommended
Who: Trained by SLM® Application Engineer
Where: In your facility, or SLM® facility

Schedule Basic Application Training

E-Learning

SLM Solutions offers a variety of post-sale learning opportunities including our e-learning platform. E-Learning allows users to enhance their knowledge of the process and our machines at their own pace. Users login, watch virtual training sessions and complete a quiz at the end of each session. Current customers can login below or contact our service department today for more information!

Access the E-Learning Platform

Machine Services & Consumables

SLM Solutions has experienced Field Service Engineers around the world ready to ensure your system stays up and running at peak performance. From troubleshooting and repairs to preventative maintenance visits and remote support, our service department offers help when you need it. Service contracts are available for systems coming out of warranty including preventative maintenance visits from our field service engineers, as well as support and upgrades with the option to include spare parts past your warranty. You can choose from Basic, Classic or Total Care.

For more information on the different packages, contact us today. 

Support Overview

 

We visit your installation site to check connections, building services, climatic conditions and access.

We care about the installation of your machine ensuring an optimal environment and commissioning.

After the installation of a machine we will conduct different acceptance tests, standardized or individual.

We offer maintenance services to meet individual certifications in different industries.

​​​​​​We offer a worldwide Support Hotline available 24 hours a day, 5 days a week to keep your production running.  

Remote Service with a direct connection to the your machine is available to ensure technical support in each situation.

Our warehouses stock spare & wear parts, many ready to ship same-day

Our warehouse stocks all SLM® machine consumables such as filters and recoaters. We also stock accessories like powder bottles, the build plate handling device and more. 

Retrofitting of technological innovations and system options for older SLM® machines

SLM Solutions provides a varity of powders and developed a specification and supply chain for a range of approved metal powders that ensure SLM® Systems produce components of consistently high quality time after time.

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Financial Services

SLM Solutions makes it possible and practical to keep your business competitive and your equipment on the cutting edge. Paying for your selective laser melting equipment with fixed, monthly payments* allows you to preserve capital for other investments, and offers many additional benefits that make good business sense. 

Your Benefits

  • Improved cash-flow management
  • Customized solutions that support your business goals
  • Flexible terms and payment plans aligned with your budget
  • Mid-term upgrades and add-ons to help protect against obsolescence
  • End-of-lease options that accommodate changing business plans
  • Master lease agreements to allow for growth and expansion
  • Ability to bundle 100% of equipment, delivery, installation and maintenance fees under one contract
  • Potential tax benefits

*Financial services are available in selected markets only. Please contact us for your individual offer.